How to send email requests into Slack

In the Halp web app (, go to the settings section in the top right.

In the general settings, there is a section on inbound email. Here you will find your teams email address that will accept incoming email.

You can set up an alias or group in your email account and forward emails to this address. Those emails will automatically create tickets in Halp that go to your triage channel. If the email of the user matches a Slack user, it will also create a requester ticket in a direct message between that user and the Halp bot. 

Did this help answer your question?

thumbs up
thumbs down

Thanks for the feedback! 🙏🏽