Zendesk Tickets Unable to Solve/Close?Last Updated: August 06, 2019
Are you getting a "Unable to set status to closed. it is not mapped in Halp. Please create a status with the name `closed`. (Case doesn't matter).
If you're still getting this message from Halp after you've mapped your statuses then you may have a condition set up in your Zendesk configuration that is preventing this ticket from being closed. We typically see this when Zendesk Ticket Fields are set to required and they do not have a value. The simplest way to solve this issue is to remove the required condition, but those fields were probably there for a reason. We offer a way to add Zendesk tags on ticket creation and we've seen several teams solve this problem by creating Zendesk Triggers to fill those required fields if the presence of that tag exists. Contact firstname.lastname@example.org if you'd like to add a creation tag to your integration settings.