How to remove an agent

Halp bases your agent count on the members of your triage channels. You can see a full list of your agents and edit their permission levels from your halp web UI by going to Settings > Agents. Here you can also see which triage channels the user is a member of.

In order to remove an existing agent, simply remove the user from each triage channel they are a member of by typing /remove @[user].

If the user you are trying to remove is a Halp Admin, you will first need to change their permission level to 'Agent' from the Settings > Agents page, then remove them from the channel

After the agent has been removed from the triage channel, reload the Settings > Agents page to confirm they are no longer listed as an agent.

What to see how to add a new agent? Check out the steps here: How to invite new agents.

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