How to remove an agent
Halp bases your agent count on the members of your triage channels. You can see a full list of your agents and edit their permission levels from your halp web UI by going to Settings > Agents. Here you can also see which triage channels the user is a member of.
In order to remove an existing agent, simply remove the user from each triage channel they are a member of by typing
After the agent has been removed from the triage channel, reload the Settings > Agents page to confirm they are no longer listed as an agent.
What to see how to add a new agent? Check out the steps here: How to invite new agents.