How to Add Agents in Microsoft Teams

In Halp, managing agents is as simple as adding and removing members from a Team. When you first setup a Triage Team, you map it to a queue. Any members of Triage Team are therefore automatically configured as agents on the corresponding queue.

A few things to note:

  • When you create a new Triage Team, any pre-existing members of that team will be now be considered agents on the corresponding queue
  • When you add members to an existing Triage Team, they will be automatically added as an agent on the corresponding queue
  • When you remove members from an existing Triage Team, they will be automatically removed as an agent on the corresponding queue
  • If a user needs to work on multiple queues as an agent, you can simply add them to multiple Triage Teams. For billing purposes, they will only be counted once. Visit Halp Pricing & Billing FAQ for more information.


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