Offboarding from Halp
About Jira Service Management
Jira Service Management includes advanced reporting, settings, automation, and more. Many Halp customers will see a bill decrease after migrating to Jira Service Management. Find out more about Jira Service Management:
- View pricing and calculate your expected subscription costs
- Get to know Jira Service Management
- Review frequently asked questions about Halp merging with Jira Service Management
Learn more about migrating to Jira Service Management.
What if I don’t want to use Jira Service Management?
If Jira Service Management isn’t a fit for your team, we’re sorry to see you go and are here to help you export your data, either for your records or to use in another tool.
In this guide, you can find instructions on how to:
- Export your ticket data
- Export your Answers (Slack only)
- Export your admin and agent data
- Cancel your Halp subscription
You can export your ticket history, agent data, and Answers at any time before June 4, 2024. You may choose to import these files into a different service desk or simply save the data for your records.
Exports are a snapshot of a moment in time — this means that if you raise additional tickets, add more agents, or create more Answers after generating an export, you’ll need to repeat the process if you want to preserve the new data.
Once you’re satisfied with the data you’ve exported, you can cancel your subscription. To avoid unintended data loss, don’t cancel your subscription until you’ve downloaded all the data your team needs. Canceled accounts go offline when their subscriptions end, and we aren’t able to restore deleted data.