Configure Halp just the way you want it

Administrative Settings - our users asked and we’ve delivered

Disable reacji ticket creation for end users

  • Sometimes you only want agents to be able to create tickets out of any messages, whelp we’ve got you covered.

Notification preferences

  • Toggle to have users get a DM from @Halp every time a ticket gets updated, or keep the notifications lighter.

/halp - slash command will allow users to post to public channels

  • In a public #it-help channels, you may want to encourage folks to use the slash command and fill out a required form, and also want to post that ticket publicly to the channel. If you turn this option on, tickets created with the slash command in a channel with the bot will post in that channel. Such visibility, much configuration :doge:




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