How to route tickets to different teams in Slack

Halp can be used to route tickets to different private Slack channels based on the ticket category, status, or other criteria. 

First, make sure you've invited the Halp into the Slack channel you want to route tickets to.

Then, go to Settings -> Ticket Routing Rules

Finally, create a new routing rule. Use any criteria you want to cause the ticket to go to that Slack channel, and then choose "send the agent ticket to a specific Slack Channel" as the action and choose the channel.


That's it! Tickets that match that criteria will now post to that channel. 

Warning - all users in the channel tickets are now being routed to will be added as agents, which will effect your billing. Those users will only be able to view tickets for the channel they are a part of. 


Did this help answer your question?

thumbs up
thumbs down

Thanks for the feedback! 🙏🏽