Setting Resolution in Jira / JSM
Are your closed tickets still in your Unresolved Queue?
Depending on the way your Jira Workflows are set up, tickets closed via Halp, may not have a resolution field set and they are still in your Unresolved Queue.
This can easily be resolved with a Jira Automation.
Navigate to your Jira Project settings -> Jira Automation -> Create Rule*
*If you are connecting Halp to multiple projects, you may want to make a global rule.
Create the rule with the following components:
- When: Issue Transitioned = Resolved
- Resolution = Unresolved
- Then: Edit issue fields
- Resolution = Done