Setting Resolution in Jira / JSM

Updated 2 months ago by Jensen

Are your closed tickets still in your Unresolved Queue?

Depending on the way your Jira Workflows are set up, tickets closed via Halp, may not have a resolution field set and they are still in your Unresolved Queue.

This can easily be resolved with a Jira Automation.

Navigate to your Jira Project settings -> Jira Automation -> Create Rule*

*If you are connecting Halp to multiple projects, you may want to make a global rule.

Create the rule with the following components:

  • When: Issue Transitioned = Resolved
  • Resolution = Unresolved
  • Then: Edit issue fields
    • Resolution = Done

How did we do?