Multi-step Halp/Zendesk Recipe
If you have a need for multi-step triggers that starts in Halp, updates a Zendesk Ticket which fires a Trigger, and want a Webhook to update something in Halp then this article is for you.
Example Multi-step Halp/Zendesk Recipe:
- Create Trigger in Zendesk with Conditions:
- Set the Trigger Actions. Copy/Paste this JSON:
{"ticket":{"id": "{{ticket.id}}","url": "{{ticket.url}}"}, "zendeskTriggerOverride": true}
- Set up a new Recipe in Halp that moves the ticket to an urgent channel.
🎉 Now when a user comments 'Urgent Priority' in a Halp Ticket's thread, the Priority will be updated in Zendesk and the Halp ticket will be escalated to the #urgent-triage channel in Slack.