Advanced Features

A deeper dive on Forms, fields, recipes, and permissions.

10 Articles

  • Configuring Forms and Custom Fields Halp makes it easy for employees to create tickets for any request. Often, on larger teams, it's helpful to ask for more information...
  • Administrative Settings Administrative Settings - A Deep Dive Bot Appearance At our Professional Plan level, you can configure the Halp Slack Bot's appearance....
  • Let's Talk About Permissions in Halp Halp Roles: Halp has three roles: Admin, Agent, and End Users Admin:  The user who installs the app to Slack is automatically made the...
  • How to "Inbox Zero" your Halp Triage Channel Halp Triage channels are a powerful way for you and your team to collaborate on tickets. Sometimes, triage channels can get a little...
  • Getting Started with Halp Answers Knowledge bases are cool and everything, but at Halp we know that what really matters are answers.... Halp Answers that is! We're in...
  • Change Your Team's Create Ticket Emoji  At Halp we're pretty boring and use the ?? emoji to create tickets, but we now offer a way to customize whichever emoji you'd like to...
  • Manage tickets across multiple Slack workspaces with Halp Below are the steps to get up & running w/ multi-workspace Halp: 1) Install Halp in the ‘parent’ Slack workspace. This is the place...
  • What's in a name? Naming conventions for Halp People often ask us about best practices with channel naming conventions in Slack. Slack wrote a great blog post about naming channels...
  • How to connect the Zapier integration You can integrate Halp with Zapier to trigger actions in thousands of different apps!   Accept the Zapier beta invite The Zapier app is...
  • How to make a billing admin in Halp If you have a member of your team that needs access to Halp for billing purposes but does won't be responding to any tickets, you can...