Jira Integration

Jira Server Setup

Adding Halp IP addresses to your Amazon Jira DC Stack security group (This is only applicable if you restrict access to your Jira instance). Go to your security group settings in AWS, find your JiraD…

Updated 3 weeks ago by Danni Pyle

Jira Status and Workflow syncing

This article explains how Halp syncs the ticket status between the Jira issue and the Halp ticket, and how you can customize the behavior. Jira projects come with workflows to enable status changes.…

Updated 3 weeks ago by Danni Pyle

Connect to multiple Jira projects

Connecting Halp to multiple Jira projects. To connect Halp to multiple Jira projects, click the 'Add Project' button on the integrations page in the settings of you Halp subdomain. Like connecting to…

Updated 3 weeks ago by Danni Pyle

Mapping custom fields from Halp to Jira

When users create tickets in Slack using Halp, they can be presented with custom forms and fields to help categorize requests and provide extra information. For example, you could have a "New Employe…

Updated 3 weeks ago by Danni Pyle

How the Jira Slack integration works

Two-way Slack integration for Jira. The Jira integration for Halp syncs tickets created in Slack with Jira Software or Jira Service Desk projects. Comments, fields and other properties are synced in…

Updated 3 weeks ago by Danni Pyle

How to connect Jira to Halp

How to setup the Jira integration. Curious how the integration works? Check out our introduction here. Prerequisites. To configure the two-way sync you'll need to be a Jira administrator and a Slack…

Updated 3 weeks ago by Danni Pyle