Jira Integration

How the Jira Slack integration works

Two-way Slack integration for Jira. The Jira integration for Halp syncs tickets created in Slack with Jira Software or Jira Service Management projects. Comments, fields and other properties are sync…

Updated 8 months ago by Danni Pyle

Mapping custom fields from Halp to Jira

When users create tickets in Slack using Halp, they can be presented with custom forms and fields to help categorize requests and provide extra information. For example, you could have a "New Employe…

Updated 2 years ago by Danni Pyle

Connect to multiple Jira projects

Connecting Halp to multiple Jira projects. With the Professional level plan and higher, you can connect Halp to multiple Jira projects. To do this, click the 'Add Project' button on the integrations…

Updated 2 years ago by Danni Pyle

Jira Status and Workflow syncing

This article explains how Halp syncs the ticket status between the Jira issue and the Halp ticket, and how you can customize the behavior. Jira projects come with workflows to enable status changes.…

Updated 1 month ago by Danni Pyle

Reasons why Jira assignee or requester sync might be broken

Is assignee or requester syncing between Halp and Jira broken for you? Here are a few common reasons why that can happen to help you troubleshoot Email address in Slack or MS Teams doesn't match the…

Updated 7 months ago by Fletcher Richman

How to connect Jira to Halp

How to setup the Jira integration. Curious how the integration works? Check out our introduction here. Prerequisites. To configure the two-way sync you'll need to be a Jira administrator and a Slack…

Updated 7 months ago by Danni Pyle

Resolution Field in Jira Service Management

If your Jira Service Management instance requires a Resolution Field in order to close a ticket you may be experiencing issues when you try to close a Halp ticket not syncing that update to Jira Serv…

Updated 8 months ago by Tristan Rubadeau

Setting Resolution in Jira / JSM

Are your closed tickets still in your Unresolved Queue? Depending on the way your Jira Workflows are set up, tickets closed via Halp, may not have a resolution field set and they are still in your Un…

Updated 1 month ago by Jensen

Jira Server Setup

Halp can integrate with Jira Data Center (and Jira Server) to sync issues bi-directionally between Slack/Teams and Jira. Follow these instructions to setup the integration. Not sure if you're using J…

Updated 1 month ago by Danni Pyle