Jira Integration

How the Jira Slack integration works

Two-way Slack integration for Jira. The Jira integration for Halp syncs tickets created in Slack with Jira Software or Jira Service Desk projects. Comments, fields and other properties are synced in…

Updated 2 months ago by Danni Pyle

Mapping custom fields from Halp to Jira

When users create tickets in Slack using Halp, they can be presented with custom forms and fields to help categorize requests and provide extra information. For example, you could have a "New Employe…

Updated 10 months ago by Danni Pyle

Connect to multiple Jira projects

Connecting Halp to multiple Jira projects. With the Professional level plan and higher, you can connect Halp to multiple Jira projects. To do this, click the 'Add Project' button on the integrations…

Updated 9 months ago by Danni Pyle

Jira Status and Workflow syncing

This article explains how Halp syncs the ticket status between the Jira issue and the Halp ticket, and how you can customize the behavior. Jira projects come with workflows to enable status changes.…

Updated 3 months ago by Danni Pyle

Reasons why Jira assignee or requester sync might be broken

Is assignee or requester syncing between Halp and Jira broken for you? Here are a few common reasons why that can happen to help you troubleshoot Email address in Slack or MS Teams doesn't match the…

Updated 1 week ago by Fletcher Richman

How to connect Jira to Halp

How to setup the Jira integration. Curious how the integration works? Check out our introduction here. Prerequisites. To configure the two-way sync you'll need to be a Jira administrator and a Slack…

Updated 10 months ago by Danni Pyle

Resolution Field in JSD

If your JSD instance requires a Resolution Field in order to close a ticket you may be experiencing issues when you try to close a Halp ticket not syncing that update to JSD. Since Halp does not have…

Updated 7 months ago by Tristan Rubadeau

Jira Server Setup

Adding Halp IP addresses to your Amazon Jira DC Stack security group (This is only applicable if you restrict access to your Jira instance). Go to your security group settings in AWS, find your JiraD…

Updated 2 months ago by Danni Pyle