Zendesk Integration

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Zendesk Tickets Unable to Solve/Close?

Are you getting an "Unable to set status to closed" error when closing a ticket in Halp that is synced with Zendesk, it is likely not mapped in Halp. Please create a status with the name "closed" (Ca…

Updated 2 weeks ago by Danni Pyle

Send Zendesk Tickets into Slack

If you need to send tickets that originate in Zendesk to Slack through Halp it is very simple to configure. Let’s start by creating a Halp Ticket Recipe with the Trigger condition being “When a ticke…

Updated 2 years ago by Danni Pyle

How to connect Zendesk to Halp

How to setup the Zendesk integration. Curious how the integration works? Check out our introduction here. Prerequisites. To configure the two-way sync you'll need to be a Zendesk administrator and a…

Updated 2 weeks ago by Danni Pyle

How the Halp-Zendesk Integration Works

Two-way Slack integration for Zendesk. The Zendesk integration for Halp syncs tickets created in Slack with your Zendesk instance. Comments, fields and other properties are synced in real-time from b…

Updated 2 weeks ago by Danni Pyle