Zendesk Integration

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How to Change Zendesk Status Mapping From Closed to Solved

How to Change Status Mapping from Halp to Zendesk. Do you want to change the status mapping so when you close a ticket with Halp it maps to 'Solved' in Zendesk instead of 'Closed'? Follow these steps…

Updated 2 months ago by Danni Pyle

Making the leap from BubbleIQ to Halp

So, you're ready to make the jump from BubbleIQ to Halp. We've taken all our learning from the last few years on BubbleIQ and re-built Halp from the ground up to offer a great in-Slack experience for…

Updated 3 months ago by Danni Pyle

How to connect Zendesk to Halp

How to setup the Zendesk integration. Curious how the integration works? Check out our introduction here. Prerequisites. To configure the two-way sync you'll need to be a Zendesk administrator and a…

Updated 3 months ago by Danni Pyle

Zendesk Tickets Unable to Solve/Close?

Are you getting an "Unable to set status to closed" error when closing a ticket in Halp that is synced with Zendesk, it is likely not mapped in Halp. Please create a status with the name "closed" (Ca…

Updated 4 months ago by Danni Pyle

How the Halp-Zendesk Integration Works

Two-way Slack integration for Zendesk. The Zendesk integration for Halp syncs tickets created in Slack with your Zendesk instance. Comments, fields and other properties are synced in real-time from b…

Updated 5 months ago by Danni Pyle

Send Zendesk Tickets into Slack

If you need to send tickets that originate in Zendesk to Slack through Halp it is very simple to configure. Let’s start by creating a Halp Ticket Recipe with the Trigger condition being “When a ticke…

Updated 5 months ago by Danni Pyle

Multi-step Halp/Zendesk Recipe

If you have a need for multi-step triggers that starts in Halp, updates a Zendesk Ticket which fires a Trigger, and want a Webhook to update something in Halp then this article is for you. Example Mu…

Updated 6 months ago by Tristan Rubadeau