Halp Answers

Ticket Deflection - Auto Create Tickets in Any Channel

Answers is not currently available on our Microsoft Teams product. Ticket deflection is here! You can now set up any channel in Slack to auto-create tickets. Whenever someone posts into that channel,…

Updated 1 month ago by Jensen

Setting up the Confluence Integration

Answers is not currently available on our Microsoft Teams product.. Click this link to visit our listing for the Atlassian Confluence App Marketplace. Choose your Confluence instance you wish to conn…

Updated 2 months ago by Tristan Rubadeau

How does the Halp Answers Key Phrase matching work?

Answers is not currently available on our Microsoft Teams product. Every time a ticket is created in Halp, the ticket's title is used to evaluate if a Halp Answer should be suggested. The ticket titl…

Updated 2 months ago by Komran Rashidov

Getting Started with Halp Answers

Answers is not currently available on our Microsoft Teams product.. Knowledge bases are cool and everything, but at Halp we know that what really matters are answers.... Halp Answers that is! Marking…

Updated 2 months ago by Tristan Rubadeau

Queue-based Answers

As of May 13th, 2021 we are making a change to bring Answers to the Queue configuration level. We've found that Answers are team specific and the way that we have Answers at the global level has made…