Halp Answers

Ticket Deflection - Auto Create Tickets in Any Channel

Ticket deflection is here! You can now set up any channel in Slack for deflection. Whenever someone posts into that channel a ticket will automatically created in the thread of the original message a…

Updated 2 months ago by Tristan Rubadeau

Setting up the Confluence Integration

Click this link to visit our listing for the Atlassian Confluence App Marketplace. Choose your Confluence instance you wish to connect. Authorize your instance. In the Halp app go to Settings > Integ…

Updated 4 months ago by Tristan Rubadeau

How does the Halp Answers Key Phrase matching work?

Every time a ticket is created in Halp, the ticket's title is used to evaluate if a Halp Answer should be suggested. The ticket title is evaluated against the key phrases of a Halp Answer. Answer key…

Updated 5 months ago by Komran Rashidov

Getting Started with Halp Answers