Halp Answers

How Answers Keyword Suggestion Works

When Halp Answers attempts to match an answer to a question it uses two keyword based strategies. It will first search the text of the question to attempt to match ANY of the keywords in the Answer's…

Updated 4 months ago by Tristan Rubadeau

Auto Answer Queues & Auto Create Channels

What is an Auto-answer Queue ? If you enable the Auto Answer Queue Setting, Halp will present answers before creating a ticket inside of request channels. How do I enable Auto-answer Queues ? To enab…

Updated 2 months ago

Getting Started with Halp Answers

Answers is not currently available on our Microsoft Teams product.. Knowledge bases are cool and everything, but at Halp we know that what really matters are answers.... Halp Answers that is! Marking…

Updated 7 months ago by Tristan Rubadeau

Queue-based Answers

As of May 13th, 2021 we are making a change to bring Answers to the Queue configuration level. We've found that Answers are team specific and the way that we have Answers at the global level has made…

Updated 5 months ago by Tristan Rubadeau

Halp Answers

How Answers Keyword Suggestion Works

Auto Answer Queues & Auto Create Channels

Getting Started with Halp Answers

Queue-based Answers

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