Halp Answers

Answers Reporting 📈

Value Reporting. What value is Halp Answers providing your business? You can get an overview of your Answers metrics across all your queues or an individual queue. Get visibility into what questions…

Updated 1 month ago by Tristan Rubadeau

How Answers Keyword Suggestion Works

When Halp Answers attempts to match an answer to a question it uses two keyword based strategies. It will first search the text of the question to attempt to match ANY of the keywords in the Answer's…

Updated 1 month ago by Tristan Rubadeau

Auto Answer Queues & Auto Create Channels

What is an Auto-answer Queue ? If you enable the Auto Answer Queue Setting, Halp will present answers before creating a ticket inside of request channels. How do I enable Auto-answer Queues ? To enab…

Updated 1 week ago by Tristan Rubadeau

Getting Started with Halp Answers

Answers is not currently available on our Microsoft Teams product.. Knowledge bases are cool and everything, but at Halp we know that what really matters are answers.... Halp Answers that is! Marking…

Updated 1 month ago by Tristan Rubadeau

Halp Answers

Answers Reporting 📈

How Answers Keyword Suggestion Works

Auto Answer Queues & Auto Create Channels

Getting Started with Halp Answers

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