Halp Answers

Ticket Deflection Beta

Ticket deflection is here! If you would like to be part of the beta group for this exciting new feature please contact us at support@halp.com and we'll be happy to halp you get set up. You can now se…

Updated 2 weeks ago by Tristan Rubadeau

Getting Started with Halp Answers

Knowledge bases are cool and everything, but at Halp we know that what really matters are answers.... Halp Answers that is! Marking Messages as an Answer: Any message on a ticket thread in Slack can…

Updated 3 weeks ago by Tristan Rubadeau

Setting up the Confluence Integration

Click this link to visit our listing for the Atlassian Confluence App Marketplace. Choose your Confluence instance you wish to connect. Authorize your instance. In the Halp app go to Settings > Integ…

Updated 3 weeks ago by Tristan Rubadeau

How does the Halp Answers Key Phrase matching work?

Every time a ticket is created in Halp, the ticket's title is used to evaluate if a Halp Answer should be suggested. The ticket title is evaluated against the key phrases of a Halp Answer. Answer key…

Updated 1 month ago by Komran Rashidov

Halp Answers

Ticket Deflection Beta

Getting Started with Halp Answers

Setting up the Confluence Integration

How does the Halp Answers Key Phrase matching work?

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