Ticket Deflection Beta

Ticket deflection is here! If you would like to be part of the beta group for this exciting new feature please contact us at support@halp.com and we'll be happy to halp you get set up. You can now set up any channel in Slack for deflection. Whenever someone posts into that channel a ticket will automatically created in the thread of the original message and auto suggest answers.

How to set up:
  1. Once your team is enabled by sales or support you will see a new tab in the Settings page called 'Ticket Deflection'.
  1. Select which channel or channels you would like to enable automatic ticket creation in.
  1. Go post a message into that channel and confirm that it created a ticket automatically. Halp will open a thread, add the ticket message, and also react to the original message with a ⚡

  1. If the question matches an answer the requester will be prompted with a carousel of matches. The user can cycle through the suggested answers and choose the correct answer.
  1. After the requester chooses their answer they can resolve the ticket or request more help.
  1. On the agent ticket, the halp bot will log the customer events for a record on the ticket.

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