Halp Support Docs

Create a ticket within Microsoft Teams

Halp is a lightweight ticketing tool that lives within Microsoft Teams. You can use it to create support tickets and get help much more quickly than you used to. Because it sits within Microsoft Team…

Auto Answer Queues & Auto Create Channels

What is an Auto-answer Queue ? If you enable the Auto Answer Queue Setting, Halp will present answers before creating a ticket inside of request channels. How do I enable Auto-answer Queues ? To enab…

How to customize your Halp Slack Bot Icon

Often times, it's nice to have your own custom logo and custom bot username. If you're on the professional plan, you can do just that. Go to your Settings > Appearance & Messaging page and click Conf…