• Home
  • Atlassian Support
  • Contact

Halp for Slack

Install Assist for Slack

Slack Permissions Scopes for the Assist Slack App

Global Admin Settings in Slack

Set up a Queue in Slack

Create a Request Channel in Slack

Onboard agents in Slack

Combining multiple Slack messages to create a ticket

Create tickets in Halp

Halp for Teams

Install Assist for Teams

Global Admin Settings in Teams

Set up a Queue in Teams

Onboard Agents in Teams

Using the Tickets Tab in Teams

Create a Ticket in Teams

Create a Request Team in Teams

Enable End Users to Submit Their Own Tickets

Enabling Halp in Azure Active Directory Admin Center (Error AADSTS7000112)

Activity Feed Notifications in Teams

Teams Graph API Permissions

Halp Basics

Halp Recipes

Connect your support email to Halp

Service Level Agreements (SLAs)

Notifications from Halp

Halp Reporting

Queue admins

Working on Halp web

Archiving Tickets

Halp + Jira

Connect (or disconnect) a Jira Cloud Site

Connect (or disconnect) a Jira Server/Data Center Site

Connect (or disconnect) a Jira Project

Error: No Jira projects available

Jira automation and Halp

Reasons why Jira assignee or requester sync might be broken

Resolution Field in Jira Service Management

Introducing a new and improved Jira integration experience

Halp + Zendesk

Connect (or disconnect) Zendesk

Halp + Zapier

How to connect the Zapier integration

FAQs

How do I contact support?

Halp Pricing & Billing

Can I Use Halp in Shared Slack Channels (Slack Connect)?

Halp Sub-Processors

Microsoft Teams

Logging into Halp as a Teams Guest User

Queues

Private Replies setting

Offboarding from Halp

Offboarding from Halp

Export your ticket data

Export your admins and agents' data

Export your Answers (Slack only)

Cancel your Halp subscription

All Categories ​>​ ​FAQs

FAQs

4 articles

How do I contact support?

Contact our halpful support team to get answers to your questions.

Updated 2 years ago by Jensen

Halp Pricing & Billing

Halp is no longer being sold to new customers as of May 9, 2023. New customers looking for conversational ticketing features need to sign up for a Jira Service Management Cloud plan – it’s included i…

Updated 2 months ago by Rachel Armstrong

Can I Use Halp in Shared Slack Channels (Slack Connect)?

One common use case for Halp is to track requests that arise in Slack Connect , also known as Shared Slack Channels. Shared Channels are a great way for B2B companies or MSPs to provide high-touch su…

Updated 1 year ago by Fletcher Richman

Halp Sub-Processors

Sometimes, we use other services to help us build and maintain a better product. By using these processors, some customer data might pass through them. If you have more questions about the nature of…

Updated 1 year ago by Fletcher Richman

Powered by HelpDocs (opens in a new tab)

Contact