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Halp for Slack

Install Assist for Slack

Slack Permissions Scopes for the Assist Slack App

Global Admin Settings in Slack

Set up a Queue in Slack

Create a Request Channel in Slack

Onboard agents in Slack

Combining multiple Slack messages to create a ticket

Create tickets in Halp

Halp for Teams

Install Assist for Teams

Global Admin Settings in Teams

Set up a Queue in Teams

Onboard Agents in Teams

Using the Tickets Tab in Teams

Create a Ticket in Teams

Create a Request Team in Teams

Enable End Users to Submit Their Own Tickets

Enabling Halp in Azure Active Directory Admin Center (Error AADSTS7000112)

Activity Feed Notifications in Teams

Teams Graph API Permissions

Halp Basics

Halp Recipes

Connect your support email to Halp

Service Level Agreements (SLAs)

Notifications from Halp

Halp Reporting

Queue admins

Working on Halp web

Archiving Tickets

Halp + Jira

Connect (or disconnect) a Jira Cloud Site

Connect (or disconnect) a Jira Server/Data Center Site

Connect (or disconnect) a Jira Project

Error: No Jira projects available

Jira automation and Halp

Reasons why Jira assignee or requester sync might be broken

Resolution Field in Jira Service Management

Introducing a new and improved Jira integration experience

Halp + Zendesk

Connect (or disconnect) Zendesk

Halp + Zapier

How to connect the Zapier integration

FAQs

How do I contact support?

Halp Pricing & Billing

Can I Use Halp in Shared Slack Channels (Slack Connect)?

Halp Sub-Processors

How do I cancel my subscription?

Microsoft Teams

Logging into Halp as a Teams Guest User

Queues

Private Replies setting

All Categories ​>​ ​FAQs

FAQs

5 articles

How do I contact support?

Contact our halpful support team to get answers to your questions.

Updated 1 year ago by Jensen

Halp Pricing & Billing

Halp Pricing. Halp charges per Agent and Admin user. Halp users are determined by who is in a Triage Channel (in Slack) or Triage Team (in Microsoft Teams). A Triage Channel / Triage Team is the uniq…

Updated 5 months ago by Rachel Armstrong

Can I Use Halp in Shared Slack Channels (Slack Connect)?

One common use case for Halp is to track requests that arise in Slack Connect , also known as Shared Slack Channels. Shared Channels are a great way for B2B companies or MSPs to provide high-touch su…

Updated 10 months ago by Fletcher Richman

Halp Sub-Processors

Sometimes, we use other services to help us build and maintain a better product. By using these processors, some customer data might pass through them. If you have more questions about the nature of…

Updated 7 months ago by Fletcher Richman

How do I cancel my subscription?

We're sorry to see you go! Before canceling your subscription, we'd recommend exporting your ticket data. To cancel, you need to be either a global or billing admin. Once you're ready to cancel, from…

Updated 5 months ago by Claire Nobles

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