Jira Automations + Halp
Complementing Halp with Jira Automatons can make for some pretty powerful workflows. Some of the most popular ones people set up are the following:
Flip the Summary and Description
- When: an issue is created
- (optional filter) Creator = Halp
- Then: Edit issue fields
- Description = {{triggerissue.summary}}
- Then: Edit issue fields
- summary = Halp Request from {{reporter.displayName}}
Set Resolution for Tickets closed via Halp
- When: an issue is transitions = Resolved
- Resolution = Unresolved
- Then: Edit issue fields
- Resolution = Done
Set Organizations in Jira for Halp Tickets
- When: an issue is created
- Creator = Halp
- Then: Edit issue fields
- Organizations =
use reporters email domain
- Organizations =