Jira automation and Halp

Updated 1 month ago by Paulene Nguyen

Using Halp with Jira automation can make for some pretty powerful workflows. Some of the most popular ones people set up are the following:

Flip the summary and description

  • When: an issue is created
  • (optional filter) Creator = Halp
  • Then: Edit issue fields
    • Description = {{triggerissue.summary}}
  • Then: Edit issue fields
    • summary = Halp Request from {{reporter.displayName}}

Set resolution for tickets closed via Halp

  • When: an issue is transitions = Resolved
  • Resolution = Unresolved
  • Then: Edit issue fields
    • Resolution = Done

Set organizations in Jira for Halp tickets

  • When: an issue is created
  • Creator = Halp
  • Then: Edit issue fields
    • Organizations = use reporters email domain

How did we do?