Jira Automations + Halp

Updated 9 months ago by Paulene Nguyen

Complementing Halp with Jira Automatons can make for some pretty powerful workflows. Some of the most popular ones people set up are the following:

Flip the Summary and Description

  • When: an issue is created
  • (optional filter) Creator = Halp
  • Then: Edit issue fields
    • Description = {{triggerissue.summary}}
  • Then: Edit issue fields
    • summary = Halp Request from {{reporter.displayName}}

Set Resolution for Tickets closed via Halp

  • When: an issue is transitions = Resolved
  • Resolution = Unresolved
  • Then: Edit issue fields
    • Resolution = Done

Set Organizations in Jira for Halp Tickets

  • When: an issue is created
  • Creator = Halp
  • Then: Edit issue fields
    • Organizations = use reporters email domain

How did we do?