Agent Ticket Management in Teams

  1. Step 1: Once created, the ticket will route to the correct team and channel. The Agent can reply, assign the ticket, or view the ticket in Halp web app. 
  2. If the Agent replies on the ticket…
  3. The message will sync directly back to the requestor who will get notified about the update
  4. Step 4: You can view it in the Halp web as well
  5. Step 5: Where the ticket can be reviewed, managed, closed and more


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