Agent Ticket Management in Teams
- Step 1: Once created, the ticket will route to the correct team and channel. The Agent can reply, assign the ticket, or view the ticket in Halp web app.
- If the Agent replies on the ticket…
- The message will sync directly back to the requestor who will get notified about the update
- Step 4: You can view it in the Halp web as well
- Step 5: Where the ticket can be reviewed, managed, closed and more