Halp for Teams

11 articles

Install Assist for Teams

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Halp is a lightweight ticketing system that allows for easy ticket creation and management from wi…

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Global Admin Settings in Teams

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. User Permissions. There are 3 types of users in Halp: Admins. Agents. Non-Billed Admins. Admins. T…

Updated by Jensen

Set up a Queue in Teams

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. To create a queue, you first need to create an agent team (formerly triage team). Create an agent…

Updated by Jensen

Onboard Agents in Teams

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Prerequisites: You must have the Assist app installed in Teams and be an Agent or Administrator. H…

Updated by Jensen

Using the Tickets Tab in Teams

The Tickets Tab in Teams is a way to visualize and access your current tickets in Halp, right inside of Teams. What you can see in the tab will depend on your role & permissions within your organizat…

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Create a Ticket in Teams

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Halp is a lightweight ticketing tool that lives within Microsoft Teams. Assist is the app in Teams…

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Create a Request Team in Teams

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Request Teams are where requesters can go to make a ticket for a specific team of agents. Any tick…

Updated by Brian Feldman

Enable End Users to Submit Their Own Tickets

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. For a user to create a ticket or be assigned as a Requester, they must either: Have Halp installed…

Updated by Brian Feldman

Enabling Halp in Azure Active Directory Admin Center (Error AADSTS7000112)

If user's profile information does not show on a ticket, or does not update in a ticket when a user changes their name, email, or profile image, Halp might be blocked within the organization's Azure…

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Activity Feed Notifications in Teams

Notifications Types. For Agents. On Ticket Assignment: Whenever a ticket is assigned to an Agent, they will receive a notification. This will trigger regardless of who triggered the assignment. New C…

Updated by Brian Feldman

Teams Graph API Permissions

In order to use Halp, our app, Assist, requires certain Microsoft Graph permissions to work for your organization. Some of these permissions are requested on behalf of each individual user when loggi…

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