Resolution Field in Jira Service Management

If your Jira Service Management instance requires a Resolution Field in order to close a ticket you may be experiencing issues when you try to close a Halp ticket not syncing that update to Jira Service Management. Since Halp does not have a way to set a resolution field currently there are two options we recommend.

Remove the Resolution Field from the Jira Screen

If you decide that the resolution field is not needed for your ticketing process you may choose to remove this field all together.

Set a default resolution field for Halp tickets

We've found these two Atlassian support articles very helpful in setting this up.

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