Halp + Jira

8 articles

Connect (or disconnect) a Jira Cloud Site

This doc is reflective of our new integration set up. If you are still on legacy set up, and would like to switch to our updated integration experience, please review this FAQ and contact support to…

Updated by Jensen

Connect (or disconnect) a Jira Server/Data Center Site

Halp can integrate with Jira Data Center (and Jira Server) to sync issues bi-directionally between Slack/Teams and Jira. Follow these instructions to setup the integration. Not sure if you're using J…

Updated by Jensen

Connect (or disconnect) a Jira Project

This doc is reflective of our new integration setup. If you're still on the legacy setup and would like to switch to our updated integration experience, please review this FAQ and "Opt In" when you a…

Updated by Jensen

Error: No Jira projects available

If you are seeing this error when attempting to connect request types to a Jira project, you need to adjust your project permissions in Jira. TL;DR - Project Settings → Permissions → [Browse projects…

Updated by Jensen

Jira automation and Halp

Using Halp with Jira automation can make for some pretty powerful workflows. Some of the most popular ones people set up are the following: Flip the summary and description. When: an issue is created…

Updated by Paulene Nguyen

Reasons why Jira assignee or requester sync might be broken

Is assignee or requester syncing between Halp and Jira broken for you? Here are a few common reasons why that can happen to help you troubleshoot Email address in Slack or MS Teams doesn't match the…

Updated by Fletcher Richman

Resolution Field in Jira Service Management

If your Jira Service Management instance requires a Resolution Field in order to close a ticket you may be experiencing issues when you try to close a Halp ticket not syncing that update to Jira Serv…

Updated

Introducing a new and improved Jira integration experience

We know that connecting Jira and Halp can be challenging, so we’ve completely reworked and simplified the integration process for you, cutting setup time by more than half. 🎉. Some highlights:. Queue…

Updated by Jensen