How to combine multiple Slack messages to create a ticket
Sometimes someone will post multiple messages in a channel or direct message that you'd like to combine into a single ticket thread.
Start by using the :pin: emoji to mark the first message, and then use the :ticket: emoji to mark the last message. If your team uses a different emoji to create tickets in your instance, use that emoji instead of :ticket:.
This will roll all the messages up into a single ticket. When the messages are in a public channel, the original messages will be deleted and only appear as part of the ticket thread.
Keep in mind, there's a 5 minute time-out for the :pin: function, so if a :ticket: isn't applied within that time, the first message will need to be repinned. This is in place to keep you from forgetting about the pin, applying the ticket quite a bit later and having a ticket created with a billion threaded messages.
If the original messages aren't removed, it likely means a Slack admin is not a member of the channel. Try inviting an admin, and making sure they've logged into Halp.com, before trying again.