How to combine multiple Slack messages to create a ticket

Sometimes someone will post multiple messages in a channel or direct message that you'd like to combine into a single ticket thread. If in a channel, we recommend it being one with the Halp bot invited.

Start by using the :pushpin: emoji to mark the first message, and then use the :ticket: emoji to mark the last message. If your team uses a different emoji to create tickets in your instance, use that emoji instead of :ticket:.

This will roll all the messages up into a single ticket. When the messages are in a public channel, the original messages will be deleted and only appear as part of the ticket thread.

Due to the unique permissions within a Slack Connect (shared) channel, Halp is unable to roll up messages into a single thread.

Keep in mind, there's a 5 minute time-out for the :pushpin: function, so if a :ticket: isn't applied within that time, the first message will need to be repinned. This is in place to keep you from forgetting about the pin, applying the ticket quite a bit later and having a ticket created with a billion threaded messages.

If the original messages aren't removed, it likely means a Slack admin is not a member of the channel. Try inviting an admin, and making sure they've logged into Halp.com, before trying again.


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