Halp for Slack

8 articles

Install Assist for Slack

Installing Assist in Slack. In order to install the Slack bot, you need to be a Slack Admin If you are trying to install Assist in MS Teams, please view this help doc.. Visit…

Updated 6 months ago by Jensen

Slack Permissions Scopes for the Assist Slack App

Learn about the different Slack permission scopes requested by our app, Assist, and what functionality they enable. Looking to set up Jira Service Management chat? Visit support.atlassian.com to find…

Updated 6 months ago by Fletcher Richman

Global Admin Settings in Slack

Learn about Halp user roles and permissions, and how to create Queues, Triage Channels, and Request Channels in Slack and Halp.

Updated 6 months ago by Marie Casabonne

Set up a Queue in Slack

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. To create a queue, you first need to create a triage channel in Slack. Create a triage channel. Ti…

Updated 3 months ago by Jensen

Create a Request Channel in Slack

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Request Channels are Slack channels where requesters can go to make a ticket for a specific team o…

Updated 6 months ago by Marie Casabonne

Onboard agents in Slack

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Prerequisites: You must have the Halp app installed in Slack and should be a Halp Agent or Adminis…

Updated 6 months ago by Jensen

Combining multiple Slack messages to create a ticket

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Sometimes a requester will post multiple messages in a channel or direct message that you'd like t…

Updated 6 months ago by Andrew Homeyer

Create tickets in Halp

Halp is a lightweight ticketing system that allows for easy ticket creation and management from within Slack. As a requester, the main function you'll use Halp for is creating tickets via our bot, Assist

Updated 2 weeks ago by Rachel Armstrong