Halp for Slack

8 articles

Install Assist for Slack

Installing Assist in Slack. In order to install the Slack bot, you need to be a Slack Admin If you are trying to install Assist in MS Teams, please view this help doc.. Visit…

Updated 2 years ago by Jensen

Slack Permissions Scopes for the Assist Slack App

Learn about the different Slack permission scopes requested by our app, Assist, and what functionality they enable. Looking to set up Jira Service Management chat? Visit support.atlassian.com to find…

Updated 2 years ago

Global Admin Settings in Slack

Learn about Halp user roles and permissions, and how to create Queues, Triage Channels, and Request Channels in Slack and Halp.

Updated 1 month ago by Marie Casabonne

Set up a Queue in Slack

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. To create a queue, you first need to create an agent channel (formerly triage channel) in Slack. C…

Updated 11 months ago by Jensen

Create a Request Channel in Slack

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Request Channels are Slack channels where requesters can go to make a ticket for a specific team o…

Updated 2 years ago by Marie Casabonne

Onboard agents in Slack

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Prerequisites: You must have the Halp app installed in Slack and should be a Halp Agent or Adminis…

Updated 2 years ago by Jensen

Combining multiple Slack messages to create a ticket

Looking to set up Jira Service Management chat? Visit support.atlassian.com to find guides and more. Sometimes a requester will post multiple messages in a channel or direct message that you'd like t…