Halp Basics

8 articles

Halp Recipes

The Recipe Builder in Halp allows you to trigger specific actions in Slack or MS Teams using “if this, then that” workflows based on common conditions. Recipe Triggers (if this) and Recipe Actions (t…

Updated by Marie Casabonne

Connect your support email to Halp

Looking for more info regarding our Custom outbound email domain feature? We offer the set-up of a custom outbound email domain for paid subscriptions on our Premium and Enterprise tiers. This featur…

Updated by Brian Feldman

Service Level Agreements (SLAs)

Prerequisites: - You must be a Admin to create SLAs - This feature is only available to customers on Premium and Enterprise tiers. An SLA (Service Level Agreement) in Halp is a powerful feature to ma…

Updated by Fletcher Richman

Notifications from Halp

This is a deep dive on notifications from Halp. It will help you understand who receives notifications, how they get sent, and how to modify settings to fit your notification preferences. Who receive…

Updated

Halp Reporting

Halp displays a visual dashboard so you can view and customize your report. To access Halp reporting, navigate to the left side navigation pane in the Halp web app and select the Reports icon. Metric…

Updated by Paulene Nguyen

Queue admins

Currently in Private Beta. In Halp there are two levels of Admins: Global Admins can access all global settings pages and billing pages. They can also access and manage all Queue Settings, Reporting,…

Updated by Brian Feldman

Working on Halp web

You can use Halp web to triage tickets and export ticket data to a CSV quickly. Triage your tickets. From Halp web, you’ll find an overview of all your tickets. To help with triaging, you can add and…

Updated by Daren Nkomo

Archiving Tickets

What does it mean to archive a ticket? Archiving a ticket is a quick way to tidy up your queue and hide tickets that are no longer relevant for you or your team. When you archive a ticket: It will no…

Updated by Brian Feldman