Halp for Slack
Install Assist for Slack
Slack Permissions Scopes for the Assist Slack App
Global Admin Settings in Slack
Set up a Queue in Slack
Create a Request Channel in Slack
Onboard agents in Slack
Combining multiple Slack messages to create a ticket
Create tickets in Halp
Halp for Teams
Install Assist for Teams
Global Admin Settings in Teams
Set up a Queue in Teams
Onboard Agents in Teams
Using the Tickets Tab in Teams
Create a Ticket in Teams
Create a Request Team in Teams
Enable End Users to Submit Their Own Tickets
Enabling Halp in Azure Active Directory Admin Center (Error AADSTS7000112)
Activity Feed Notifications in Teams
Teams Graph API Permissions
Halp Basics
Halp Recipes
Connect your support email to Halp
Service Level Agreements (SLAs)
Notifications from Halp
Halp Reporting
Queue admins
Working on Halp web
Archiving Tickets
Halp + Jira
Connect (or disconnect) a Jira Cloud Site
Connect (or disconnect) a Jira Server/Data Center Site
Connect (or disconnect) a Jira Project
Error: No Jira projects available
Jira automation and Halp
Reasons why Jira assignee or requester sync might be broken
Resolution Field in Jira Service Management
Introducing a new and improved Jira integration experience
Halp + Zendesk
Connect (or disconnect) Zendesk
Halp + Zapier
How to connect the Zapier integration
FAQs
How do I contact support?
Halp Pricing & Billing
Can I Use Halp in Shared Slack Channels (Slack Connect)?
Halp Sub-Processors
Microsoft Teams
Logging into Halp as a Teams Guest User
Queues
Private Replies setting
Offboarding from Halp
Export your ticket data
Export your admins and agents' data
Export your Answers (Slack only)
Cancel your Halp subscription
All Categories > Offboarding from Halp
5 articles
Starting June 4, 2024 , you’ll need an active Jira Service Management Cloud subscription to access Halp’s features. To continue creating requests directly from Slack or Microsoft Teams, we recommend…
Updated 5 months ago by Claire Nobles
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