Install Assist for Slack

Slack Permissions Scopes for the Assist Slack App

Global Admin Settings in Slack

Set up a Queue in Slack

Create a Request Channel in Slack

Onboard agents in Slack

Combining multiple Slack messages to create a ticket

Create tickets in Halp

Install Assist for Teams

Global Admin Settings in Teams

Set up a Queue in Teams

Onboard Agents in Teams

Using the Tickets Tab in Teams

Create a Ticket in Teams

Create a Request Team in Teams

Enable End Users to Submit Their Own Tickets

Enabling Halp in Azure Active Directory Admin Center (Error AADSTS7000112)

Activity Feed Notifications in Teams

Teams Graph API Permissions

Halp Recipes

Connect your support email to Halp

Service Level Agreements (SLAs)

Notifications from Halp

Halp Reporting

Queue admins

Working on Halp web

Archiving Tickets

Connect (or disconnect) a Jira Cloud Site

Connect (or disconnect) a Jira Server/Data Center Site

Connect (or disconnect) a Jira Project

Error: No Jira projects available

Jira automation and Halp

Reasons why Jira assignee or requester sync might be broken

Resolution Field in Jira Service Management

Introducing a new and improved Jira integration experience

Connect (or disconnect) Zendesk

How do I contact support?

Halp Pricing & Billing

Can I Use Halp in Shared Slack Channels (Slack Connect)?

Halp Sub-Processors

Logging into Halp as a Teams Guest User

Private Replies setting

Offboarding from Halp

Export your ticket data

Export your admins and agents' data

Export your Answers (Slack only)

Cancel your Halp subscription