Export to CSV

Exporting your ticket data from Halp can be done by taking advantage of the 'Export CSV' functionality. Any admin or agent will be able to export ticket data from the web portal.

To do this navigate to 'Tickets' and set the filters you want (if any) before clicking the 'Export CSV' button.

Once you click 'Export CSV' Halp will then send you a DM with a download link for the export. These export links are temporary so ensure that you utilize them before they expire.

The export itself will contain all data related to each ticket within the search scope of your filter choices. This includes custom field values, CSAT scores, ticket creation details, etc.

Data exports can contain Personal Identifiable Information. Please exercise caution when handling sensitive information.


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