Create a Ticket in Teams

  1. Step 1: When employees have questions or support requests, they can create a ticket with the Halp message extension on a message or in their message composer.
  2. Step 2: Once they click on the Halp message extension a dedicated form will pop up for the requestor to fill out.
  3. Step 3: When the form’s fields are updated the requestor then can create the ticket.
  4. Step 4: After that, the requestor will see a notification from Halp about their recently created ticket.
  5. Step 5: The requestor can reply on the ticket
  6. Step 6: The additional information will be synced with the ticket

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