How to set or update your triage channel in Slack

Once you've authorized the Slack App, the first step is to set your queue. This is the default channel where support tickets will appear for your team to assign, edit, and answer. 

In Slack, use /invite to add the Halp bot into the channel where the team will triage tickets. This may be an existing channel that has your team in it, or it may be a new channel you create. We recommend making it a private Slack channel and inviting only the team members who will be answering tickets. 

The first channel the bot is invited to will automatically become your default queue, but this can be adjusted after the fact in your settings page. In the web, go to Settings > Queues and select your triage channel. Please make sure the bot is in the channel. If you don't see the channel on that page, try refreshing. If you've refreshed the page, and the bot is still not in the dropdown, remove the bot and invite them to the channel again. 

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