How to create multiple triage channels to route tickets to different teams in Slack
Halp can be used to route tickets to different private Slack triage channels based on the ticket category, status, or other criteria.
First, make sure you've invited the Halp bot into the Slack channel you want to route tickets to.
Then, in your Halp web UI go to Settings > Recipe Builder and create a new recipe. Use any criteria you want to cause the ticket to go to that Slack channel, and then choose "send the agent ticket to a specific Slack Channel" as the action and choose the channel.
That's it! Tickets that match that criteria will now post to that channel.
Warning - all users in the channel tickets are now being routed to will be added as agents, which will affect your billing. Those users will only be able to view tickets for the channel they are a part of. If a user is already a member of an existing triage channel, you will not be double charged for them.